DANPOL

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REGULATIONS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS – ONLINE PRINTING HOUSE

§ 1. General provisions

  1. The Regulations define the rules for using the website and providing services electronically by the company PW DANPOL DANIEL WITKOWSKI, which runs an online printing house at www.drukarnia-danpol.pl, hereinafter referred to as the "Printing House".
  2. The owner of the website is: PW DANPOL DANIEL WITKOWSKI, with its registered office: Gliwice 44-100 Kalinowa 54, Tax Identification Number: 6310026043, REGON: 270168724, email: [email protected], tel.: 322388003.
  3. The Regulations are continuously available on the Printing House's website in a manner enabling them to be downloaded, saved and printed.

§ 2. Definitions

  1. Client – a natural person, legal person or organizational unit without legal personality, using the services of the Printing House.
  2. Consumer – a customer who is a natural person concluding a contract not directly related to his or her business or professional activity.
  3. Account – a user account created after registration, enabling the placement of orders.
  4. Services – printing services provided at the Client’s request, including printing leaflets, books, catalogues, etc.
  5. Materials – graphic files or documents sent by the Customer for the purpose of order fulfillment.
  6. Regulations – this document.

§ 3. Technical conditions

  1. To use the services you need:
    • Internet access,
    • a web browser with JavaScript and cookies enabled,
    • active email address.
  2. The printing house is not responsible for any disruptions resulting from failure to meet the above conditions.

§ 4. Rules for placing orders

  1. The customer can place orders via:
    • form on the website,
    • e-mail,
    • User account.
  2. The condition for order fulfillment is:
    • the Client provides correct printing materials,
    • acceptance of files for printing,
    • making payments (unless the parties agree otherwise).
  3. The Client is fully responsible for the content of the submitted materials and confirms that he or she holds the copyright or license to them.

§ 5. Prices and payments

  1. All prices are given in Polish zloty and are gross prices (including VAT).
  2. Available payment methods are:
    • traditional transfer,
    • fast online payments (e.g. Przelewy24, PayU),
    • card payment.
  3. The printing house reserves the right to change prices without notice, provided that this does not apply to orders already accepted for execution.

§ 6. Order fulfillment and delivery

  1. The completion date is counted from the moment:
    • acceptance of files for printing by the Printing House,
    • payment is recorded.
  2. The Printing House is not responsible for delays resulting from errors in files sent by the Client.
  3. Shipping is via courier companies or personal collection is possible (if offered).
  4. Delivery costs are indicated before placing your order.

§ 7. Complaints

  1. The customer has the right to submit a complaint within 14 days from the date of delivery.
  2. The complaint must include:
    • description of the defect,
    • photos documenting the problem,
    • order number.
  3. Complaints are considered within 14 days of receiving complete information.
  4. If the complaint is accepted, the Printing House undertakes to:
    • re-perform the service at your own expense,
    • or a refund of part or all of the payment – depending on the situation.

§ 8. Withdrawal from the contract

  1. Pursuant to Article 38, point 3 of the Consumer Rights Act, the right to withdraw from the contract does not apply in the case of the provision of services performed upon individual request (e.g. personalized printing).
  2. In other cases, the Consumer has the right to withdraw from the contract within 14 days without giving any reason.

§ 9. Personal data protection (GDPR)

  1. The personal data controller is PW DANPOL DANIEL WITKOWSKI,
  2. The Customer's personal data is processed solely for the purpose of fulfilling the order, issuing accounting documents and handling complaints.
  3. Detailed rules can be found in Privacy Policy available on the website.

§ 10. Final provisions

  1. The regulations are subject to Polish law.
  2. Any disputes will be resolved by the competent common court in accordance with the provisions of the Civil Code or consumer protection regulations.
  3. The Printing House reserves the right to change the Terms and Conditions. Changes will not affect orders placed before they come into effect.

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